When a Resident Says No – 208 Homecare Services

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208-947-4020
1759 S. Millennium Way | Meridian, ID 83642

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When A Resident Says No

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When A Resident Says No

Name
First Last
Email
Date
MM slash DD slash YYYY
1. Mr. Jones refuses to take a shower today and expresses anger toward the staff for awakening him. What is the most appropriate response to this resident?*
- a. Insist that everyone showers in the morning
- b. Ask him about his normal bathing habits to try and accommodate him
- c. Ask another caregiver to help you get him into the shower
- d. Obey his wishes and forget his shower today
2. Residents who refuse to participate in routine activities of daily living often experience all EXCEPT:*
- a. Grief, sadness, uncertainy, and anger
- b. Feelings of helplessness and powerlessness
- c. Feelings of helplessness and powerlessness A sense of independence and control
- d. A need for positive self-regard and respect
3. Mrs. Murphy insists on taking her time performing daily hygiene and other routine care with little assistance. Which is likely an explanation for this behavior?*
- a. It lets her make basic decisions about her treatment
- b. It enables her to get revenge by inconveniencing the staff
- c. It increases her dependence on others
- d. It provokes arguments
4. Establishing interpersonal relationships with residents is crucial to allaying their anxieties and fears. Which is likely to promote a therapeutic relationship between caregiver and resident?*
- a. Limiting the time in which a resident can ask me questions
- b. Using active listening skills to educate the resident and assess his or her needs
- c. Deciding on your own what residents need and prescribing courses of treatment for their own good
- d. Forming a relationship with the resident's physician
5. Mary is assigned to care for Mr. Moss. She finds herself arguing with him and telling him what he "will do" today. What should Mary do next?*
- a. Stop arguing with Mr. Moss and examine the reasons for her behavior
- b. Ignore Mr. Moss and move on to the remainder of her workload
- c. Insist on staying in control and enforcing the rules
- d. Convince Mr. Moss's physician to prescribe psychotropic medications
6. Power struggles result from caregivers' inappropriate reactions to residents' resistance.*
- True
- False
7. If you cannot accommodate a residents' request, you need NOT explain why.*
- True
- False
8. A resident's uncooperativeness should not be taken personally.*
- True
- False
9. When a resident is confused or disoriented, you need NOT identify or address his or her personal needs.*
- True
- False
10. Caregivers can provide an environment that lessens residents' anxiety and fears by:*
- a. Listening actively
- b. Conveying respect
- c. Expressing empathy
- e. All of the above
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208 Home Care | 208-947-4020 | 1759 S. Millennium Way, Meridian, ID 83642

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